FAQs
About Bestargot
The Bestargot believes that being outdoors with others is an antidote to the stresses of modern life and provides an opportunity to reconnect with each other and with ourselves.
Bestargot produces premium titanium outdoor gear for adventurers and outdoorsmen. Learn more about our history and mission.
Years of experience in the development and processing of titanium products has made us one of the market leaders in the development of titanium products for civilian use.
All Bestargot gear comes with a lifetime product warranty and is designed to be durable enough to be passed down to the next generation. Every Bestargot product is rigorously tested by our quality control team to ensure each item is as functional and beautiful as possible.
All Bestargot gear comes with a lifetime product warranty and is designed to be durable enough to be passed down to the next generation. Every Bestargot product is rigorously tested by our quality control team to ensure each item is as functional and beautiful as possible.
Shipping conditions
Due to COVID-19, airlines have significantly reduced service, so your order may take longer than usual to arrive. Thank you for your understanding.
Bestargot has local warehouses in the United States and Europe.
Generally, orders are shipped from these warehouses, but if the warehouse is out of stock, we will also ship them from China in time.
Germany orders are shipped via DHL & DPD.
Other European orders will be shipped depending on the shipping center from which the product originates.
Average delivery times to Germany: 2 - 5 working days
Average delivery times to other European countries: 2 - 10 working days
There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that can cause shipping delays. While most packages arrive on time, our carriers may experience circumstances and delays. Therefore, we cannot guarantee the exact delivery time; the delivery issue is the responsibility of the carrier.
Returns and exchanges
We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as it was received: unworn or unused, with tags attached, and in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at support@byssens.com . If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned to us without prior request for a return will not be accepted.
If you have any questions about returns, you can contact us at any time at support@byssens.com .
In the case of returns, we charge the customer for the cost of returning the goods to our warehouse.
Guaranteed for life
Bestargot subjects all of its outdoor hardware to the highest technical and testing standards to ensure long-lasting durability even in the most challenging outdoor conditions. Our company proudly takes full responsibility for the high quality of our products.
If we determine that the product does not meet our standards, we will repair or replace it free of charge. In other cases, we will perform necessary repairs for a reasonable fee. Please understand that we cannot repair damage caused by typical wear and tear or product misuse. Common examples of wear and tear include scuffs/scratches, abrasions, faded colors, or minor dents. In addition, the warranty does not cover products that have been altered in any way. Please read the user manual for each product before use.
If anything is unclear or a product needs servicing, we are happy to answer any questions via Bestargot User Services support@byssens.com .